Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Data, Analytics and AI

The Automation Change Management Puzzle

Automation, in the many forms it comes in – machine learning, robotic process automation, artificial intelligence – is on track to make a bigger impact on business and society than any previous technology. With the ability to make connections, see relationships and react faster and more efficiently we’re on the cusp of something huge. Ultimately automation at any level isn’t a technological journey – technology is easy, you just turn it on – automation is a psychological journey, one that goes hand in hand with a change management journey, with the brutal truth being that it doesn’t matter how much …
The Automation Change Management Puzzle
Australia 9 Nov 2021
Whitepapers & Reports
Public
Save Milena Tsitovitch Author avatar
Digital Services and Customer Experience

Designing and embedding a seamless and innovative end-to-end service

At the recent Service Design and Delivery event, we heard from the Department of Health as they dive into how to connect the real world experience to policy making. In this article we explore: In the Department of Health, one example of the way policy has always been traditionally developed is in the field of mental health. Unlike other conditions, where it is usually quite clear if there is an issue – like a broken bone for instance – mental health conditions “are complex and they can be very different from person to person.” When developing policy, it is therefore …
Designing and embedding a seamless and innovative end-to-end service
Australia 5 Nov 2021
Industry Trends
Public
Save Public Sector Network Author avatar
Cyber Security and Risk Management

State of Identity in a Post-Covid World

Obviously the pandemic has been and continues to be “a period of profound geopolitical, technological and societal change.” As part of that though, it has also been a “truly a fantastic opportunity to build more digitally enabled services, but these solutions and approaches must come hand in glove with ensuring that innovation remains secure-by-design, with cyber security practices and methodologies embedded into the process.” More than that, cyber security has become “an organisational imperative” because there’s been a surge in internet traffic and activity which has led to criminals “seeking to strategically disrupt critical infrastructure and global supply chains to …
State of Identity in a Post-Covid World
Australia 5 Nov 2021
Industry Trends
Public
Save Milena Tsitovitch Author avatar
General

Assessing Technologies Driving the Future of Corporate Function - Q1 2022 National Insights Series, Virtual Event

With the Federal Government’s Digital Economy Strategy allocating of $15.3 million to The Shared Services Program as part of the Modernisation Fund (2017) to support the transition of agencies to more “modern and sustainable operating models”, $89.5 million across three years to consolidate and streamline back-office corporate functions in the Australian Public Service, and further funding for Services Australia to design, build and operate the GovERP platform, public sector back-offices are now making tracks toward becoming efficient, intelligence enabled decision-making hubs. Building reliance on digital skills and capabilities, all finance functions are now encouraging modernised business processes and transformed government …
Assessing Technologies Driving the Future of Corporate Function - Q1 2022 National Insights Series, Virtual Event
Australia 4 Nov 2021
Whitepapers & Reports
Public
Save Paris Armstrong Author avatar
Workforce, Skills and Capability

Strategic Workforce Planning

At the recent Strategic Workforce Planning event, we heard from Jeanne Weissl, Director, Strategic Human Rights, BC Ministry of Children and Family Development as she dived into how to align your workforce with the future direction of your organization. A people plan, a people and culture plan or an HR plan are all part of the same thing. Yet some organizations claim that they “don’t have time for such a plan, or it’s too much work.” It is true that the process to create a plan can be lengthy, but it is equally true in almost all cases that not …
Strategic Workforce Planning
Canada 2 Nov 2021
Industry Trends
Public
Save Teresa Anderson Author avatar
Workforce, Skills and Capability

The Future of Diversity, Equity and Inclusion in the Public Sector

At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …
The Future of Diversity, Equity and Inclusion in the Public Sector
Canada 2 Nov 2021
Industry Trends
Public
Save Lily Stokes Author avatar
Data, Analytics and AI

AI in the APS: Exploring Opportunity and Maturity

According to a report published by the CSIRO, the benefits of artificial intelligence (AI) in the APS and machine learning are estimate to be worth AU$22.17 trillion to the global economy by 2030. Additionally Data61, the CSIRO’s innovation hub, estimates that digital tech (including AI) will contribute an extra $315 billion in gross economic value to Australia over the next decade. Compelling applications of AI in the government space include those that identify tax-evasion patterns, sort through infrastructure data, improve decision-making for farmers and agribusiness, or sift through health and social-service data to prioritise cases for child welfare and support. …
AI in the APS: Exploring Opportunity and Maturity
Australia 29 Oct 2021
Industry Trends
Public
Save Milena Tsitovitch Author avatar
General

Creating and sustaining an engaged and caring workforce

At the recent Improving Patient Outcomes and Experience event, we heard from Bernadette Kenny, General Manager, Primary Care Innovation and Development, WA Primary Health Alliance as she dived into how to create and sustain an engaged and caring workforce. In this article she explores: Both of these standards and concepts are about achieving high performing care, but since the Alliance was set up to work with GP clinics, “we were very curious at the beginning about what defined a high performing general practice.” Of the 10 building blocks as part of the model, “the first four are foundational to support …
Creating and sustaining an engaged and caring workforce
Australia 22 Oct 2021
Industry Trends
Public
Save Neboneid Hamoo Author avatar

Recommendations

Event Takeaways - Healthcare Infrastructure Showcase
Industry Trends 23 Oct 2024
Realising the potential of AI and emerging technology in a safe way to increase efficiencies
Industry Trends 4 Nov 2024
The State of Information Technology: Colorado Governor’s Office of Information Technology
On Demand 7 Nov 2024
What It Means to Be a Digital Leader in Government
Guides 14 Oct 2024
QLD Government Speaks: 12 Quotes from the State's Top Digital Transformation, Tech & Policy Executives
Industry Trends 11 Sep 2024