Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Digital Services and Customer Experience

Digital Government Spotlight: 5 Projects Transforming the Australian Public Sector

Innovate Australia
Ahead of the Innovate Australia Government Showcase we caught up with five Federal Government leaders to explore the projects and initiatives they're working on, and to learn how these projects …
Digital Government Spotlight: 5 Projects Transforming the Australian Public Sector
Australia 20 Mar 2024
Interviews
Public
Save Nouha Elmasri Author avatar
General

Championing Community Safety for Social Cohesion

In this week's episode of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates.
Championing Community Safety for Social Cohesion
Canada 20 Mar 2024
Industry Trends
Public
Save Nouha Elmasri Author avatar
General
Partner Content

Spotlight on Rail – A State of Design & Make Special Edition

Rapid global growth in rail demand is expected, with passenger and freight activities projected to double by 2050. As countries strive for net-zero goals amidst a predicted population increase of nearly two billion in the next three decades, rail emerges as a viable solution. Rails offer safe and familiar transportation for large urban communities, with carbon emissions up to 80% lower than aviation. Autodesk's recent Rail Summit in Amsterdam, attended by 30 global rail industry leaders, explored these challenges. Insights from this, combined with Autodesk’s 2024 State of Design & Make report, will explore how these organisations are preparing for …
Spotlight on Rail – A State of Design & Make Special Edition
Australia 18 Mar 2024
Whitepapers & Reports
Public
Save Karina Gurowski Author avatar
Digital Services and Customer Experience

Trustworthy, Inclusive & Intelligent: Understanding NSW Government Priorities in 2024

Digital NSW 2024
A NSW Public Sector Report: Inclusion, Cyber, AI & Innovation
Trustworthy, Inclusive & Intelligent: Understanding NSW Government Priorities in 2024
Australia 17 Mar 2024
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
General
Partner Content

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Australia 15 Mar 2024
Guides
Public
Save Robert Thompson Author avatar
Digital Services and Customer Experience

Bridging the Digital Divide. What’s Next for Leading Governments?

Adobe’s new Global Government Digital Performance and Inclusion (GDPI) Benchmark shows Australia is narrowing the digital divide for citizens. Government websites are easier to find, access, read and understand, but barriers remain just as AI-led technologies usher in the next wave of transformative change.
Bridging the Digital Divide. What’s Next for Leading Governments?
Australia 15 Mar 2024
Industry Trends
Public
Save Nouha Elmasri Author avatar
General

Can We Skirt Around the Budget Issue When It Comes to Innovation?

A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.
Can We Skirt Around the Budget Issue When It Comes to Innovation?
Australia 14 Mar 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Digital Services and Customer Experience
Partner Content

Australia's Public Sector Being Reshaped by Digital Transformation

The implementation of new technologies and digital tools is reshaping Australia’s public sector, with new research showing 85% of government workers surveyed had recently experienced a digital initiative being implemented within their department or agency.
Australia's Public Sector Being Reshaped by Digital Transformation
Australia 14 Mar 2024
Industry Trends
Public
Save Moray Wood Author avatar

Recommendations

How Content Design Contributes to Effective Audience Engagement
Guides 27 Oct 2024
Fireside Chat: Digitally enabled transformation in NSW Government
Industry Trends 11 Nov 2024
Case Study: Protecting Research Data in Higher Education
Case Studies 30 Sep 2024
Using the Victorian Protective Data Security Standards (VPDSS) to Manage 3rd-Party Risk
Industry Trends 30 Sep 2024
Public Sector Podcast: Building the Business Case for Emerging Tech
Interviews 12 Nov 2024