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Digital Services and Customer Experience
Digital Platforms: A New Paradigm for Digital Interaction, Service Delivery, and Value creation.
For governments, platforms pave the way for aggregating services, thereby offering more efficient, connected, personalised and trusted citizen experiences. As we navigate the digital economy, the focus is clearly shifting from individual digital products to more expansive digital platforms. These platforms are the meeting place where supply meets demand, where innovation meets opportunity, where need meets service and where problems meet solutions.
Data, Analytics and AI
AI and the Emerging Trust Challenge
As we move into an era where AI is becoming ubiquitously available, new trust challenges emerge, requiring a re-evaluation of traditional technology verification paradigms. Trust in AI will be critical for its success and acceptance, akin to traditional software. The journey is young but full of promise and opportunity.
General
Emergency Management & Climate Change with the City of Vancouver
At our Future Cities Roadshow in March 2023, we heard from Hon. Bowinn Ma, Minister of Emergency Management and Climate Readiness from North Vancouver about climate change and how we can prepare for these unforeseen circumstances.
Digital Services and Customer Experience
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Innovate WA
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
General
Making the Most of Your PSN Marketplace Listing
Congratulations on joining Public Sector Network’s Marketplace!Listing your business allows buyers from all levels of government to find you when they're searching for solutions to their problems. It is your first step to establishing your business as a trusted solution provider to Government - but…
General
Public Sector Innovation Show Ontario - Post Event Report
Our post event report from the recent Public Sector Innovation Show - Ontario that took place in September 2023. This report includes polls from the audience, names of organizations and people that were at the event, and more!
Digital Services and Customer Experience
Improving Digital Service Delivery for Citizens and Employees
Consumers the world over expect their government agencies to keep up with the technologies, applications and processes that they have become so accustomed to in other settings. Read the whitepaper to unpack strategies to improve digital service delivery for citizens and employees
General
Evaluating the Effectiveness of Current Crime Reduction, Community Safety and Wellbeing Strategies and Programs
Safer Cities Roadshow Canada
The session on "Evaluating the Effectiveness of Current Crime Reduction, Community Safety, and Wellbeing Strategies and Programs" offers a comprehensive analysis of the current state of crime reduction and community safety initiatives. It focuses on the assessment of regional trends in crime and the corresponding planned preventative measures, shedding light on the evolving dynamics in different areas. Additionally, the session explores the future role of policing, partnership agencies, and community groups in the ongoing efforts to prevent and respond to crime. This discussion serves as a valuable platform to evaluate the effectiveness of existing strategies and programs aimed at enhancing …
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