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Workforce, Skills and Capability
Workforce, Skills and Capability
Using Wellbeing to Reimagine the Workforce of the Future
The acceleration of digital technologies, along with the need to embed wellbeing and other elements into a continuous learning approach, means that formal classroom learning is no longer the accepted practice. Capabilities such as co-design and community engagement are really important now, so much so that formal learning is no longer enough to provide the level of responsiveness and adaptation needed to meet the challenges of constant change. When embedding wellbeing into organisational culture, it is not enough to have this wellbeing be just for employees. For a successful implementation, the whole system, including the leaders of the organisation need …
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End to End Improvements within Local Government
It was clear that there was need to improve the lives of the residents of the area, and to bring them up to modern times, but until 2017 that was not a priority of the council. Things changed in 2017 because of the arrival of Diane Hood as CEO, but also because “there were a lot of issues that were immediately obvious for all to see.” One of those issues, which reverberated throughout the whole community, was that there were KPIs and plans, but “just no measurements, very slow progress and often no outcomes.” Within the office of the council, …
Workforce, Skills and Capability
Designing the Future Workforce through Reskilling and Upskilling
There is a commonly held belief, especially in business circles, that if you are not moving forwards then it is as if you are moving backwards. In other words, innovation, creativity and continuous improvements are necessary in order to succeed. As much as this might apply to business, it certainly applies to learning and development (L&D) too. In fact, L&D are sometimes the most necessary traits when it comes to moving forwards because both learning and development are underpinned by the latest trends and the most up-to-date information. If the goal of a business is to constantly move and improve, …
General
Council Highlight: Town of Claremont
The Town of Claremont is the local government authority for the riverside suburbs of Claremont and Swanbourne, located just 9kms from the Perth city centre. Like many boutique local governments, the Town provides a wide range of community facilities and assets such as an Aquatic Centre, Hub & Library, regional Museum, lake, foreshore, as well as infrastructure to support a thriving town centre and several schools. The Town of Claremont is facing similar challenges to most local governments; budget and funding challenges, pressure on housing and density; changing community expectations and attracting and retaining the talent needed to deliver the …
IT Modernization and Cloud
The Future of Digital Strategy in Queensland Government
Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
Cyber Security and Risk Management
Cyber Culture & Awareness with CSCRC
While we need to adapt and respond quickly to cyber threats, when it comes to strengthening our own defences, we also need to think carefully about the ethical implications of modern technologies. It is a tricky and delicate balancing act. We do need to consider what should be done with technology, rather than just being swept up in what could be done, and the endless potential of the digital world we live in. Importantly, we also need to remember that trends and crystal ball gazing is vital but just getting the basics right is something that the government also needs …
Cyber Security and Risk Management
Taking Cyber Security Seriously with Experts Across ANZ
This paper brings together a selection of the keynote presentations from experts across Australia and New Zealand as part of a Cyber Security Roadshow that was hosted in collaboration with PwC Australia and held mostly held virtually due to ongoing COVID-19 lockdowns in August 2021. Though each of the presenters came from different jurisdictions and a different perspective, it is remarkable that so many of their views were aligned and complimentary.
Digital Services and Customer Experience
Connecting with citizens through targeted and engaging communications
The way we all communicate has changed. The invention of the telephone was a genuine game-changer, but now nearly a century and a half later, communication takes many forms, particularly in the digital space, and government agencies need to be at the forefront of this revolution. In Australia, many of the federal agencies in particular have embraced social media and have re-created their digital strategies to match the expectations of their communities. This paper showcases examples from three of those agencies. The experience of social media is now fundamental to the creative, artistic and cultural industries within Australia and across …
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